[Safety]      [Quality Assurance]      [Inside Regenco] archive copied from [http://regenco.mgi-servilink.net] link back to Tasker's Web Notes for Toshiba's PSD  [West Allis] Facility

Mission Statement To provide a safe, growth-oriented environment that encourages personal and professional development, all in support of our customers by providing value-driven, superior services that help them gain competitive advantage in the power industry. And to sustain this commitment through continuous improvement and operating within best business practices.

At REGENCO we like to consider ourselves an easy company with which to do business. This is not written into a code of conduct or some other policy statement, but rather it’s just the right way to do business.

This business practice is best summed up by this simple idea: We always try to exceed our customers’ expectations. And while the idea is simple, at REGENCO it embodies an integrated team of professionals whose primary goal is to provide the best service options for complex turbine/generator issues. Thus, we have a strong understanding of your needs, as those needs dictate expectations. Our willingness to manage those expectations up front sets the stage for a successful business relationship.

Oftentimes, as is the case in many power plant outages, your needs will change due to the nature of repairing or remanufacturing large and complex equipment. We consider ourselves very flexible and accommodating to these changes in work scope and we are prepared to offer the best and most valued service options available. This flexibility sets the tone, we think, for long-lasting, positive impressions. We want you to feel positive that you’ve made the right decision.

We also consider ourselves to be accessible, approachable and responsive. If you are finding it difficult to get in touch with someone at another company, contact us. We will do everything in our power to develop a strong, long-term relationship built on your service satisfaction.

But beyond the words like “exceeding customer expectations” REGENCO takes great pride in the physical delivery of our services. Was your equipment repaired or inspected on-time and on-budget, with the utmost in quality assurance? With our follow-up customer satisfaction surveys, we regularly seek feedback on specific attributes of our service that are of greatest importance to you.

REGENCO’s sales staff, supported by our engineering and project management teams, are the best source for identifying any challenges to superior service. Therefore, great emphasis is placed on listening, and this goes for all of our customer-facing personnel. To spotlight and address any potential roadblocks is a key factor in completing a project successfully.